Last Updated: November 22, 2025
Welcome to iSugarCoat (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit iSugarCoat.com, interact with us, or use our services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
iSugarCoat is a fruit decoration and event catering brand based in London, United Kingdom, specializing in weddings, birthdays, engagement parties, and corporate lunches.
Website: https://iSugarCoat.com
Email: info@isugarcoat.com
Address:
As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2.Information We Collect
We collect personal information to provide our services, communicate with you, and improve your experience.
Information You Provide Voluntarily
- Name
- Email address
- Phone number
- Event details (date, type of event, venue, number of guests)
- Booking inquiries
- Messages sent via contact forms or email
- Payment-related information (processed securely through third-party providers)
Information Collected Automatically
When you visit our site, we automatically collect:
- IP address
- Browser type and device information
- Pages visited
- Time spent on the website
- Cookies & tracking data (see section 7)
3.How We Use Your Information
We use your information to:
- Respond to inquiries and provide customer support
- Process bookings and deliver our catering services
- Personalise your experience on our website
- Improve website functionality and user experience
- Send updates or promotional messages (only if you opt in)
- Comply with legal requirements
We only use your information in ways that are lawful and necessary for our business operations.
4.Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal grounds:
- Consent – when you subscribe to updates or willingly share data
- Performance of a Contract – when you book our services
- Legitimate Interests – improving our website, preventing fraud, providing customer support
- Legal Obligation – complying with UK law
5.Sharing Your Information
We do not sell your personal information.
We may share your information only with:
- Trusted service providers (payment processors, website hosting, email marketing tools)
- Event partners strictly when necessary for executing your booking
- Legal authorities if required by law
All third-party providers comply with UK GDPR and protect your data.
6. How We Store and Protect Your Data
We take security seriously and use:
- SSL encryption
- Secure hosting environments
- Access controls and authentication
- Regular monitoring for vulnerabilities
We retain your data only for as long as necessary to fulfill our services or to meet legal obligations.
7. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve site performance
- Analyse visitor behaviour
- Remember your preferences
- Support marketing and advertising efforts
You can manage or disable cookies in your browser settings.
8. Your Rights Under UK GDPR
As a data subject, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise any of these rights, contact us at info@isugarcoat.com
9. Children’s Privacy
Our services are not directed to individuals under 16.
We do not knowingly collect information from children.
10. Links to Third-Party Websites
Our website may include links to affiliate sites, partners, or social media.
We are not responsible for their privacy practices.
We recommend reviewing their policies before providing any personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about our privacy practices or want to exercise your rights, please contact:
iSugarCoat
Email: info@isugarcoat.com